Incorrect IBAN Information.

FAQ: Resolving Reimbursement Issues Due to Incorrect IBAN Information

If you’re experiencing delays in your VAT reimbursement process due to incorrect personal or financial information, specifically your IBAN or BIC, this guide will help you resolve the issue.

How do I correct my IBAN/BIC information in the portal?

Follow these steps to update your information:

1. Login to your account on app.nuvoni.eu.

2. Navigate to the Account Settings or Personal Information section.

3. Update your IBAN and BIC details in the financial information fields.

4. Double-check to ensure all details are accurate.

5. Save your changes.

What should I do if I need help updating my information?

If you’re unsure how to update your account, you can contact our support team for assistance. We’ll guide you through the process to ensure your details are updated correctly.