What to do if you can’t log in

Overview:

Having trouble logging in? Follow these steps to regain access.

Steps:

• Reset your password:

• Click on "Forgot Password?" on the login page.
• Enter your registered email address.
• Check your inbox (and spam folder) for the password reset link

• Check browser and cache:

• Ensure you are using the latest version of your browser.
• Clear your cache and cookies if the login page doesn’t load correctly.

• Verify your email:

• Ensure your email address is correct and verified.
• If you haven’t received a verification email, request a new one via your profile.