File number is already affiliated

When attempting to sign up with Nuvoni, you might encounter the following message:

"No valid affiliation. Your file number is already affiliated with another operator."

This indicates that your file number is currently registered with another service provider. This prevents you from affiliating the number with Nuvoni until the issue is resolved.

What does that mean?

Your file number is already associated with another operator. The most common operators in this space include:

• Diplomatic Card Company
• Forax
• Global Blue

What to do now?

If you want to sign up with Nuvoni, you need to take the following steps:

1. Identify your current operator

   Determine which operator currently holds your file number. You may have received correspondence or documentation from them in the past.

2. Contact this Operator

   Reach out to the operator holding your file number. Ask them to terminate your subscription or affiliation. Ensure you have all necessary documentation, such as identification and proof of ownership of the file number, to facilitate the process.

3. Termination

   Your current operator will terminate you affiliation.

4. Sign Up with Nuvoni

   Once your file number is no longer affiliated with another operator, you can successfully register with Nuvoni.