Troubleshooting Form Submission Issues on Nuvoni

If your form does not get submitted successfully, several factors might be causing this problem. Fortunately, you can easily identify the issue and take steps to resolve it.

How to Track the Error

You can track the reason for a failed form submission directly within your app by visiting app.nuvoni.eu. Look for any error messages that may be displayed, as these will provide critical clues about what went wrong.

If an error message appears, please take a screenshot of the issue and share it with us. This will help our support team diagnose and resolve your problem more quickly and efficiently.

Common Reasons for Form Submission Failures

Here are some of the most frequent issues that may prevent your form from being submitted:

1. Certificate 151

   Make sure that all necessary certificates, particularly Certificate 151, are correctly uploaded and valid. If there are any discrepancies with these documents, your form submission may be blocked.

2. Minimum Purchase Amount Not Met

   Check if your transaction meets the minimum purchase amount required (125,01 excl. VAT) for your form to be processed. If it falls short, you will need to adjust your order or add items to proceed.

3. Item Not Exempt from VAT

   Certain items might not be exempt from VAT, depending on the regulations or your specific situation. Ensure that the items you are trying to process comply with VAT rules.

Need More Help?

If you continue to experience issues or have any questions specific to your case, don’t hesitate to reach out. Our support team is ready to assist you and ensure that everything is working smoothly.

When reaching out for assistance, remember to provide a detailed description of the issue and include any relevant screenshots. This information will enable us to understand the situation better and offer a quick resolution.